Unilever – Sunlight

Unilever - Sunlight

Strategizing promotional efforts to collectively engage buyers and non-buyers for increased purchase consideration

Case study
Sunlight, a home care brand by Unilever, was supported with the diverse ability to engage new consumers on a path to product trial while simultaneously reinforcing the connection with existing buyers. This was enabled with an online-to-offline purchase journey tailor-made to match the expectations of each consumer segment with a relevant value offering motivating purchases at scale. Pertinent questions incorporated in the journey of authenticated campaign participants, along with real-time tracking of consumer interactions across touchpoints, proved key to realizing the brand’s stature in the competitive landscape within the category with clarity on consumers’ perception of the brand, thus empowering future strategies of expanding market share.
1>.3x
Uplift in consumers’ readiness for data sharing achieved by striking the perfect balance in value exchange with relevant promotions.
34>%
Existing buyers nurtured to loyalty with pertinent value offering revving connection with brand and motivating repeat purchases.
66>%
New brand buyers recruited for product trial with lower funnel digital campaign reaching the right audiences with right offers.
The story
Shine your dishes bright with Sunlight !
Sunlight, the institutional home care brand by Unilever, with its century long existence continues to live up to its promise of making cleansing of household appliances easier. With a wide range of product variants in the dish-washing category, the brand consistently innovates to set higher standards of hygiene with deep-cleansing, germ-protection and convenience in household chores as the core components improved upon in each new product.
Unilever – Sunlight
The goal
Seize opportunity to engage all consumers with competitive edge of data
In collaboration with the Grivy Growth Platform, Sunlight set path on an endeavour of designing promotional efforts suitable to target new consumers within category and exiting buyers individually to drive product trial and repeat purchases respectively. With tailor-made purchase journey for each consumer segment, tapping their interest with intriguing communication, gauging their preferences with pertinent category driven questions, and tracking their path to nearest store, the brand was focused to determine their current stature in competitive landscape and work towards increasing market share with right strategy.
The solution
A introspective journey to acquiring new buyers in a competitive landscape with data-empowering promotional campaign
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The result
1.1x Brightened brand perception among new brand buyers !
Sunlight was enabled to escalate product purchases leveraging Grivy integrations of:
● Online-to-offline promotional campaign engaging consumers on a journey from product awareness to product experience through purchase enabled at partner mini market channels, Alfamart and Indomaret.
● Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
● Customer data acquisition of first-party consumer data validating campaign participants and enabling to identification of the sought-after target segment for future efforts.
● The total brand equity study revealing consumers’ perception of brand and the impact of campaign on their booming affinity.

Thus with this campaign, the brand simultaneously gained new buyers while identifying its existing ones and achieved increased affinity among both groups with the convenience and relevance of Grivy user journey adding to the product experience. Further, with sound understanding of consumers’ perception and purchase motivation with respect to the brand and the competitors within category, the brand was all set to conquer higher market share the right way.
Unilever – Sunlight
PRODUCTS USED
Attributions
Captivate audience attention and enable smart redirects.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Footfall
Call-to-action with location intelligence to find nearby stores.
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Authentication
First-party consumer data collection and activation.
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Advocacy
Share and referrals to drive earned media exposure.
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Knowing exactly what our consumers are thinking of us at any time is a golden revelation to use for any brand. The highlight of our collaboration with Grivy was the ability vested in us to judge our current standing in the market with respect to competing brands with crucial insights derived from meaningful consumer interactions across touchpoints of a seamless, integrated online-to-offline purchase journey. This shall be helpful to revitalize our growth strategy in the near future. The ability to simultaneously prove relevant to our existing users while onboarding new buyers undoubtedly maximized our return on marketing spent.
Adlya Nabila
Brand Manager Dishwash Portfolio - Unilever

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Coupons

Activate consumers through online and offline stores.

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Cashback

Drive long term loyalty with instant cashback rewards.

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Receipts

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Authentication

Acquire consented first party consumer data at scale.

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Footfall

Drive store traffic and measure conversions.

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Scanning

Unlock digital experiences through the packaging.

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Loyalty

Drive community loyalty with key retail customers.

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Landings

Lightening fast loading landing pages.

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Sweepstakes

Digital engagement programs.

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Surveys

Gather first-party consumption insights.

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Advocay

Digital word of mouth.

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Missions

Digital shopper missions.

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Rewards

Digital rewards in exchange for data.

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