Unilever – Dove

Unilever - Dove

Motivate brand trial with an incentivized online to offline purchase journey

Case study
Dove, a personal care brand by Unilever, was able to engage new consumers within category mobile-first with an exciting opportunity of brand trial with promotional offer unlocked for five product variants across brand portfolio. With a purchase journey mapped and measured for insights from first click to check-out at point of sales, the brand was supported to strike balance in efforts of fulfilling immediate goal of boost in purchases while being empowered in its long-term mission of attaining strategic relevance in retention and recruitment owing to the first-party consumer data acquired to reveal perception and preferences of identified new buyers in the competitive landscape within category.
43>%
Consumers’ showcased readiness for data sharing achieved by striking the perfect balance in value exchange with relevant promotions.
95>%
Consumers attest to buy again, delighted by the brand experience as supported by Grivy user journey.
9>%
Consumers considered brand trial with earned media exposure of shares and referrals by happy consumers advocating their fulfilling experience.
The story
The home of real beauty !
Dove, the personal care brand by Unilever, is iconic with its vision to empower women with the aura of self-confidence that comes with the right care regime one chooses for themselves. In its consistent strive to raise awareness on body-positivity and improved self-image, the brand hosts products ranging across hair care, skin care, and other personal care category fulfilling varying needs of consumers with unique value propositions of each of its products.
Unilever – Dove
The goal
Gauge their journey to new recruitments
Dove collaborated with Grivy aiming to reach new consumers with their brand proposition and intrigue them with suitable promotional offer to drive product trials for five product variants from their brand portfolio. While recruiting these new buyers, gauging the brand’s stature in competitive landscape with a sound understanding of consumers’ preferences and purchase motivation was a priority to focus on. With real-time tracking of interactions of authenticated new consumers across events of user journey, the brand was enabled to data-power their strategy going forward.
The solution
A journey seamlessly mapped and measured from first click to check out to motivate product trial
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The result
13% new consumers realizing their full potential with Dove !
Dove was enabled to recruit new buyers at scale with Grivy integrations of:
● Online-to-offline promotional campaign engaging consumers on a journey from product awareness to product experience through purchase enabled at partner mini market channel, Indomaret.
● Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
● Customer data acquisition of first-party consumer data validating campaign participants and enabling to identification of the sought-after target segment for future efforts.
● Advocacy enabled with shares & referrals, allowing consumers the chance to share their happy experience and bring organic audiences to the campaign.
● The total brand equity study revealing consumers’ perception of brand and the impact of campaign on their booming affinity.

With seamlessness of purchase experience owing to Grivy user journey adding to the fulfilling experience of product trial helped build a positive brand disposition crucial to remain top-of-mind choice for buyers within category. Further with first-party consumer data acquired on authenticated campaign participants tracking their interactions across purchase journey touchpoints initiated the brand on new growth spectrum with a comprehensive view of consumers’ perception of brand and relative stature and popularity of each of the five variants made available for campaign.
Unilever – Dove
PRODUCTS USED
Attributions
Captivate audience attention and enable smart redirects.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Footfall
Call-to-action with location intelligence to find nearby stores.
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Authentication
First-party consumer data collection and activation.
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Advocacy
Share and referrals to drive earned media exposure.
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We understand each interaction with our customers is a potential source to reveal their true emotions, inhibitions, and motivation towards our brand. Thus, it is a crucial influencer of our strategic mission of successfully meeting the expectations of consumers with diverse needs. Grivy user journey not only helped us take the leap to gain new buyers with a pertinent promotional offer but also proved our enabler to collect first-party consumer data on new consumer profiles along with insights on purchase behavior with real-time tracking across events of the online-to-offline journey.
Gabriella Dhea Hartanto
Brand Manager Dove - Unilever

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