The Coca-Cola Company – Frestea

The Coca-Cola Company - Frestea

Unlocking new growth opportunities for the brand through the activation of passion points and break moments

Case study
With an upper funnel media drive, Frestea, a ready-to-drink tea brand by The Coca-Cola Company, was able to associate with the break-moments of Gen-Z consumers within the category owing to Grivy-owned third-party shopper data. This was followed by a lower funnel promotional campaign targeted at consumers’ highly relevant micro-moments to translate the spiked excitement into new consumer recruitments. The integration of raffle tickets in the post-purchase journey, unlocking the opportunity to win prizes, stimulated participants to submit basket data, thus further activating them for future retargeting efforts with meaningful insights on their buying pattern powered by first-party data validating these participants.
34>%
Participation rate among consumers who were introduced to the Grivy campaign, showcasing the excitement instilled for product trial.
3>x
Equitable growth in brand preference above benchmark showcased among target consumers with the total brand equity survey.
39>%
Consumers advocating their experience leading to brand virality for accelerated new recruitments with earned media exposure.
The story
Feel fresh with each sip of authentic ready to drink tea !
Frestea, a well-known brand for tea lovers, has proved its value with taste and quality. Even with a range of variants to entice consumers with new flavors, the brand has withheld the authenticity of tea with the best tea leaves infused in each Frestea bottle. With a refreshing essence in each of its products, each sip of Frestea hits consumers with the right kind of energy and a burst of flavorful sensation of premium quality tea, enabling a retreat to the hectic everyday lives of consumers.
The Coca-Cola Company – Frestea
The goal
Initiate purchase frequency by drawing association with break-moments of consumers’ day
In partnership with Grivy, Frestea aimed to double down on its end goal of accelerating market share by creating opportunities for repeated product purchases among an untapped segment of Gen-Z consumers, well-defined with Grivy-owned third-party category data overlaid with brand-owned first-party consumer data from previous campaigns. Positioning itself as an enhancer of fun and adventure, the brand focused on making its way into consumers' "break-moments" and initiating daily life habits with Frestea. The lower funnel campaign integrating raffle tickets in the post-purchase journey encouraged onboarded consumers to share their scanned purchase receipts. The pool of basket data and first-party consumer data was pivotal to shaping future efforts for overall growth with insights into the buying behavior of validated new brand buyers.
The solution
Enhancing the excitement of product trial with value offers integrated in journey to purchase at nearby stores
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The result
77% consumers took a break with Frestea!
Frestea was enabled with the opportunity to drive new growth with accelerated recruitments leveraging Grivy integrations of:
● Grivy owned third-party shopper data enabling laser-sharp targeting of relevant consumers for product awareness and trial.
● Online-to-offline store promotions engaging consumers on a journey from product awareness to trial with store purchase owing to the exciting gaming integration within the journey.
● Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
● Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
● Customer data acquisition of first-party consumer data validating campaign participants and enabling to identification of the sought-after target segment for future efforts.
● Advocacy enabled with social media shares & referrals, encouraging consumers to share their fun-filled product experience and bring organic audiences to the campaign.

Thus, with this campaign, the brand has been able to elevate market share with the competitive advantage of data-driven laser-sharp targeting of the campaign, further optimized with real-time insights at each step of the process, accelerating the pace and scale of new recruitments. Owing to its strategic reinforcement as the desired drink for fun-filled experiences among the Gen-Z population, the brand has successfully associated with moments of repeat purchase among validated new brand buyers.
The Coca-Cola Company – Frestea
PRODUCTS USED
Attributions
Captivate audience attention and enable smart redirects.
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Authentication
First-party consumer data collection and activation.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Footfall
Call-to-action with location intelligence to find nearby stores.
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Advocacy
Share and referrals to drive earned media exposure.
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Receipts
Scanning receipts to activate basket data for future analysis.
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Digital Rewards
Enable shoppers to exchange insights for rewards.
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Sweepstakes
Digital contests triggered with user submissions to drive excitement for brand.
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As a brand focused on nurturing a long-term relationship with our consumers and remain relevant to be part of their everyday life happenings, we understand the first step as capturing their share of mind. But to drive efficiency in the process, it is imminent to capture their mind space relevant to the brand image. In our partnership with Grivy, we were enabled the strategic support to target those highly relevant micro-moments we want to associate with product experience and drive incremental purchases at offline stores nearest to them. Needless to say, the data support by Grivy was our enabler of maximized return on marketing spend given the ability for laser-sharp targeting of consumers within category.
Emilia Meliana Nurinaningrum
Frontline Marketing Manager at The Coca-Cola Company

More ways to engage with consumers

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Shopping Lists

Influence buying behavior with planned purchases.

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Coupons

Activate consumers through online and offline stores.

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Cashback

Drive long term loyalty with instant cashback rewards.

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Receipts

Understand what's in the consumer common basket.

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Authentication

Acquire consented first party consumer data at scale.

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Footfall

Drive store traffic and measure conversions.

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Scanning

Unlock digital experiences through the packaging.

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Loyalty

Drive community loyalty with key retail customers.

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Landings

Lightening fast loading landing pages.

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Sweepstakes

Digital engagement programs.

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Surveys

Gather first-party consumption insights.

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Advocay

Digital word of mouth.

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Missions

Digital shopper missions.

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Rewards

Digital rewards in exchange for data.

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