The Coca-Cola Company – Coke Zero

The Coca-Cola Company - Coke Zero

Amplify Coke Zero visibility and drive trial with digital sampling promotion on newly launched SKU

Case study
With the Grivy Growth Platform, Coca-Cola, the iconic brand of The Coca-Cola Company, was able to ramp up the launch of a new SKU for its sought-after variant Coke Zero with accelerated onboarding of new consumers for product trial. The Grivy managed category data acted as the pillar to target the relevant health-conscious consumer segment with an online to offline promotional campaign activated in partnership with mini market chains Alfamart and Indomaret to attract consumers on a seamless path to offline product experience. With first-party data acquired on the campaign participants and the total brand equity survey gauging their brand perception and purchase motivation, Coca-Cola was presented the one-off opportunity to connect with its identifiable new buyers and derive meaningful insights to drive future growth strategies.
1>.2x
Uplift in consumers’ readiness for data sharing achieved by striking the perfect balance in value exchange with relevant promotions.
63>%
Product purchases recorded among new consumers enabled by connecting point-of-interest seamlessly to point-of-sales with Grivy user journey.
20>%
New brand buyers recruited for product trial with lower funnel digital campaign reaching the right audiences with right offers.
The story
A lifetime of refreshing customers
As a brand first established in 1886, Coca-Cola has stood the test of time with a simple purpose of keeping its customers refreshed and delighted. With its roots in simplicity, it has remarkably embraced every evolving phase in consumer market and has managed to drive connection with innovation. With the changing terms of consumer preference in the beverage category, the brand has yet again proved its agility in quenching thirst of its sought-after customers with its new Coke Zero meant for occasions when you make a health-conscious choice in beverage consumption.
The Coca-Cola Company – Coke Zero
The goal
Seize new occasions for brand consumption among new consumers
Coca-Cola, the stalwart sparkling beverage brand by The Coca-Cola Company, with its variant Coke Zero aims to meet the shifting expectations within the Sparkling category for a healthier choice of beverage. With a newly launched SKU for Coke Zero, the brand collaborated with Grivy to popularize the variant and drive trials for the same with a hyper-targeted online-to-offline promotional campaign enabling it to reach the relevant health-conscious consumer segment within the Sparkling category and intrigue them on a seamless journey to the offline product experience. With first-party data acquisition abilities integrated into the Grivy user journey, the brand focused on further knowing who its buyers are and understanding their perceptions to maintain agility in meeting their expectations and nurturing their loyalty to the brand in the future.
The solution
A introspective journey to acquiring new buyers in a competitive landscape with data-empowering promotional campaign
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The result
20% new consumers made the conscious choice of Coke Zero!
Coca-Cola was enabled to escalate trials for newly launched SKU of Coke Zero leveraging Grivy integrations of:
● Online-to-offline promotional campaign engaging consumers on a journey from product awareness to product experience through purchase enabled at partner mini market channels, Alfamart and Indomaret.
● Grivy managed third party shopper data enabling laser-sharp targeting of relevant consumers for product awareness and trial.
● Customer data acquisition of first-party consumer data validating campaign participants and enabling to identification of the sought-after target segment for future efforts.
● The total brand equity study revealing consumers’ perception of brand and the impact of campaign on their booming affinity.
● Advocacy enabled with social media shares & referrals, activating nano-influencers who share their fun-filled product experience and bring organic audiences to the campaign.

Thus, this campaign proved a two way support system. It enabled to expand exposure for Coke Zero among the right audiences, accelerated further with shares and referrals enabling digital word-of-mouth for large scale trials. It further helped the brand identify who these buyers are, their purchase pattern and motivation crucial to develop retargeting strategies and in maintaining agility in meeting their evolving expectations.
The Coca-Cola Company – Coke Zero
PRODUCTS USED
Attributions
Captivate audience attention and enable smart redirects.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Footfall
Call-to-action with location intelligence to find nearby stores.
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Authentication
First-party consumer data collection and activation.
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Advocacy
Share and referrals to drive earned media exposure.
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The highlight of our collaboration with Grivy was the ability to target the right segment of consumers for accelerated lower funnel conversions with the digital word-of-mouth with shares and referrals adding to the virality of the campaign. The power of data is immense to understand the ever changing consumer demands in our goal to satisfy them with fruitful product experience. The first-party data and total brand equity survey on them cumulative gave us a comprehensive view of our buyers to drive future strategies for retention and new growth.
Fitriana Adhisti
Frontline Marketing Manager at The Coca-Cola Company

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