Telkomsel

Telkomsel

Present Telkomsel users with the exciting online-to-offline opportunity of promo redemptions on trusted brands

Case study
Telkomsel with its loyalty app for its connection users, My Telkomsel poin, has revitalized its point redemption system by enabling users with the ability to redeem promotional offers on prominent CPG brands in exchange of points collected as supported by Grivy. This partnership has successfully presented brands with an efficient lower-funnel channel to reach relevant consumers with varied formats of online communication of promo offering supporting to take them on a connected online-to-offline journey to purchase at mini-market chains, thus effectively boosting brand conversions.
160>+ million
Members of Telkomsel loyalty program can be reached for amplified campaign awareness and subsequent success with increased brand conversion.
5>+
Online campaign communication formats supported to reach relevant consumers at the right time and place with the right messaging of campaign offering.
7>
Brand Campaigns powered with an online-to-offline journey by this partnership for many eminent CPG brands resulting in amped up conversions.
The story
Telkomsel: Transforming Telecommunication
Since its inception in 1995, Telkomsel is the telecommunication giant in Indonesia dedicated to serve its consumers with lightning speed connectivity across the country. With its app My Telkomsel Poin, the company is focused to present its users with the exciting and unique perks and offers owing to their continued trust and loyalty !
Telkomsel
The goal
Rewarding its users with the right to store transact with CPG brand offers !
Telkomsel partnered with Grivy, driven by the objective to amp up its loyalty program and present all Telkomsel users the unique opportunity to redeem Grivy-enabled promotional offers on leading CPG brands with their in-app loyalty points. The collaborative efforts of Telkomsel and Grivy has unlocked the brands the end-to-end support to drive conversions for its promotional efforts with a seamlessly curated online-to-offline journey to purchase that attracts consumers mobile-first with targeted & location based SMS, MMS, App notification, Rich Media Banners, Website communication and engages them on a trackable journey to their nearest mini-market chains.
The solution
The online power to drive offline store transactions with pop-up of relevant offering attracting and navigating Telkomsel users to their nearest store
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The result
A blast of store traffic attracted with versatile mobile-first approach of communication by Telkomsel !
The collaborative efforts of Telkomsel and Grivy enabled brands with incremental sales conversions for promotional efforts with features of:
● Awareness drive with mobile-first communication of SMS, MMS, App notification, Rich Media Banners, Website communication reaching consumers at scale and attracting their attention to brand promotion as enabled by Telkomsel.
● Online-to-offline binding journey to purchase at mini-market chains powered by partnership with retailers like Indomaret and Alfamart.
● Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
● Hyper local activation capabilities with location intelligence integrate in mobile-first communication enabling to reach relevant users at the right time and place with rightful brand offering to attract maximized interest.

This collaboration granted Telkomsel the capability to offer consumers an enticing and convenient shopping experience, elevating their overall satisfaction. Owing to this partnership, CPG brands were enabled to transition online engagement into offline transactions. With data acquisition ability bestowed by Grivy, brands had a clear understanding of traffic flow across digital and physical channels that unlocked insights meaningful to drive future strategies.
Telkomsel
PRODUCTS USED
Attributions
Captivate audience attention and enable smart redirects.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Authentication
First-party consumer data collection and activation.
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Loyalty
Loyalty program integration to drive consistent engagement.
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More ways to engage with consumers

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Shopping Lists

Influence buying behavior with planned purchases.

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Coupons

Activate consumers through online and offline stores.

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Cashback

Drive long term loyalty with instant cashback rewards.

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Receipts

Understand what's in the consumer common basket.

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Authentication

Acquire consented first party consumer data at scale.

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Footfall

Drive store traffic and measure conversions.

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Scanning

Unlock digital experiences through the packaging.

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Loyalty

Drive community loyalty with key retail customers.

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Landings

Lightening fast loading landing pages.

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Sweepstakes

Digital engagement programs.

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Surveys

Gather first-party consumption insights.

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Advocay

Digital word of mouth.

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Missions

Digital shopper missions.

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Rewards

Digital rewards in exchange for data.

Ready to connect with new consumers?

Contact Account Success