Mondelēz International – Cadbury Dairy Milk Hazelnut

Mondelēz International - Cadbury Dairy Milk Hazelnut

Recruitment of new buyers for sustained brand engagement owing to the hype of data-powering digital sampling

Case study
Cadbury Dairy Milk, the iconic chocolate brand by Mondelēz International, was carved the best opportunity to accelerate market penetration with a targeted online to offline promotional campaign captivating the attention of new consumers and taking them on a joyful ride of product trial at their nearby stores, urged with the excitement of digital sampling. The brand was further presented with the first-party consumer data of all new buyers, along with behavioral insights on their purchase patterns and preferences owing to the data acquisition abilities integrated into the Grivy user journey.
37>%
Consumer showcased readiness to share identifiable data sets, enriching the brand’s first-party data sets owing to the right balance struck in value exchange.
21>%
New consumers onboarded for product trial owing to the targeted promotional campaign reaching high-potential consumers with relevant value offers.
49>%
Consumers turned nano influencers post-product trial, enabling earned media exposure for maximized campaign results
The story
Enriching experience of delicacy !
Cadbury Dairy Milk, a brand synonymous with ‘rich,’ ‘creamy,’ and ‘delicious,’ is known to enrich consumers with a flavorful experience, touching their lives with the love of chocolate and the care of milk. The brand has, over the years, embarked on a journey to uplift generosity among consumers around the world with products for all age groups and across genders and proved its success by securing a special place of love in our hearts.
Mondelēz International – Cadbury Dairy Milk Hazelnut
The goal
Reach. Recruit. Retain
Cadbury Dairy Milk was focused on incrementing trial for its variant, Cadbury Dairy Milk Hazelnut, with a targeted promotional campaign that enabled the brand to reach its desired audiences with exciting value offerings, intriguing these new consumers on a binding path to product trial. With new consumers onboarded, the brand further aimed to sustain the brand engagement with these high-valued customers. This was made possible with the collection of first-party consumer data and real-time tracking of consumer interactions across the online to offline purchase journey, unleashing valuable insights on purchase patterns and motivation of the new buyers, thus enabling sound strategic insights to integrate into its upper funnel media efforts and to develop overall growth strategy with retargeting.
The solution
A full funnel trackable journey helping consumers discover the joy of Cadbury at their nearest stores
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The result
87 % consumers attest to the brand’s success with their intend to repurchase !
Cadbury Dairy Milk was able to maximize the returns on their recruitment efforts with Grivy enabled:
● Online-to-offline promotional campaign engaging consumers on a journey from product awareness to product experience through purchase enabled at partner mini-market channels, Alfamart and Indomaret.
● Upper funnel integration of TikTok and Facebook revitalized to relevance in reaching desired audiences with intriguing communication owing to consumer data insights from lower funnel pushed back to optimize upper funnel efforts.
● Tracking capabilities integrated at each step of the Grivy user journey enabling to assess of consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
● Customer data acquisition of first-party consumer data validating campaign participants and enabling identification of the sought-after target segment for future efforts.
● The total brand equity study revealing consumers’ perception of the brand and the impact of the campaign on its booming affinity.

With this campaign, the brand was able to consolidate its marketing efforts from the upper funnel to the lower funnel with real-time acquired consumer data insights enabling optimization at each stage to accelerate recruitment and maximize returns on marketing spent. With Grivy, the brand was able to see through from the first point of brand interaction to the final stage of store transactions while simultaneously enriching its first-party consumer database crucial for future retargeting and new net growth strategies.
Mondelēz International – Cadbury Dairy Milk Hazelnut
PRODUCTS USED
Attributions
Digital-first coupons to redeem products in the offline store.
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Authentication
First-party consumer data collection and activation.
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Footfall
Call-to-action with location intelligence to find nearby stores.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Advocacy
Share and referrals to drive earned media exposure.
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Continuous efforts toward new recruitment are the key to the survival of any brand. But to be able to work ahead of time to prove a market leader, consumer data is an irreplaceable tool. To double down on this ideology and to actualize a relevant growth strategy, our partnership with Grivy was exactly what we needed. Not only were we enabled to accelerate recruitments with an online to offline promotional campaign reaching desired audiences with the right value offer with the Grivy Growth Platform, but we were also powered to acquire, enrich, and activate our first-party data sets for future efforts.
Chrystian Adhiputra
Category Marketing Manager - Chocolate , Mondelēz International

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Receipts

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Authentication

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Footfall

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Surveys

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Advocay

Digital word of mouth.

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Missions

Digital shopper missions.

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Rewards

Digital rewards in exchange for data.

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