Mondelēz – Cadbury Dairy Milk POP Heart Festival

Mondelēz - Cadbury Dairy Milk POP Heart Festival

Attract new brand buyers to brand hosted music festival and build well-defined customer base with their first-party data

Case study
With Grivy, Cadbury Dairy Milk, the legacy chocolate brand by Mondelez International, was able to power success of the engagement drive of brand hosted music concert by reaching, engaging, and converting participation of new brand buyers at lightning speed owing to the mobile-first messaging of intriguing communication to relevant consumers by Grivy, that successfully captivated their interest to avail participation in brand event. Further, the brand meaningfully leveraged this occasion to curate and communicate the rightful value-exchange of the attending the brand event and surge brand buying and acquire first-party consumer data with Grivy user journey seamlessly enabling consumer data acquisition.
28>%
New consumers added to the brand buzz with their enthusiastic participation owing to mobile-first campaign approach.
25>%
Consumer showcased readiness to share identifiable data sets enriching the brand’s first-party data sets owing to the right balance struck in value exchange
3>x
Hike in brand engagement with the right communication reaching relevant audiences with Grivy campaign
The story
Enriching experience of delicacy !
Cadbury Dairy Milk, a brand synonymous with ‘rich’, ‘creamy’ and ‘delicious’, is known to enrich consumers with a flavorful experience, touching their lives with love of chocolate and the care of milk. The brand has over the years embarked on a journey to uplift the ‘happiness quotient’ among consumers around the world with products for all age groups and across genders and proved its success by securing a special place of love in our hearts.
Mondelēz – Cadbury Dairy Milk POP Heart Festival
The goal
Reaping meaningful results of Pop Art Festival
Cadbury Dairy Milk seeked Grivy’s support to drive success for the Pop Art Music Festival in two major aspects. Firstly it aimed to reach category buyers at an accelerated rate, peak their enthusiasm and boost participation for the brand event. Further the brand aimed to utilize the increased engagement to surge brand purchases and acquire a large pool of first-party consumer data, as well-integrated in the Grivy user journey as a prerequisite to unlock the concert experience. Thus the brand was presented with maximized return on its marketing spend and also well-equipped to relevantly target the right audience with future marketing efforts.
The solution
A data-powering journey from a pop-up to the Pop Art persuading participation with rightful value exchange
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The result
A festival to rejoice with 28% new brand buyers !
CDM was enabled to stir up the brand engagement and drive participation in the brand hosted Pop Art festival with Grivy enabled features of: Mobile-first messaging evoking consumers’ enthusiasm at the right time and in the right way with intriguing communication and unlocking opportunity to boost sales as prerequisite to concert experience. Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent. Customer data acquisition of first-party consumer data in partnership with Whatsapp, validating campaign participants and enabling to identification of the sought-after target segment for future efforts. Advocacy enabled with social media shares & referrals, encouraging consumers to share their fun-filled product experience and bring organic audiences to the campaign. *Receipt scanning of purchase details integrated as prerequisite to concert experience unleashing basket insights for further analysis of consumer buying behaviour. With this campaign the brand was supported with an user journey that would reach, engage and convert new buyers at the right place and with the right communication by taking them through a binding journey from click, purchase, scan receipt/photo authentication, data submission and finally ticket confirmation. Further, the brand was enabled with first-party consumer data profiles enriched with actionable insights on their buying behaviour to power future growth strategies.
Mondelēz – Cadbury Dairy Milk POP Heart Festival
PRODUCTS USED
Attributions
Captivate audience attention and enable smart redirects.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Authentication
First-party consumer data collection and activation.
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Advocacy
Share and referrals to drive earned media exposure.
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Receipts
Scanning receipts to activate basket data for future analysis.
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Digital Rewards
Enable shoppers to exchange insights for rewards.
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In partnership with Grivy, the support we garnered was instant to bear high engagement number and yet holistic to drive our future brand goals owing to the crucial data acquisition ability of the Grivy Growth Platform that provided us a clear picture of who our buyers are, where they purchase and how does their purchase journey look like.
Brittany Ocqiuria
Assistant Brand Manager for Cadbury & Toblerone, Mondelēz International, Indonesia

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Coupons

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Cashback

Drive long term loyalty with instant cashback rewards.

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Receipts

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Authentication

Acquire consented first party consumer data at scale.

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Footfall

Drive store traffic and measure conversions.

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Scanning

Unlock digital experiences through the packaging.

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Loyalty

Drive community loyalty with key retail customers.

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Landings

Lightening fast loading landing pages.

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Sweepstakes

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Surveys

Gather first-party consumption insights.

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Advocay

Digital word of mouth.

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Missions

Digital shopper missions.

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Rewards

Digital rewards in exchange for data.

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