Reckitt Benckiser – Enfagrow

Reckitt Benckiser - Enfagrow

Embarking on a path to establish prominence in category with Grivy led omnichannel promotional campaign amplifying in-store efforts to recruit new brand buyers

Case study
Enfagrow, a brand by Reckitt Benckiser, succeeded in initiating first-time buys among mothers of toddlers by opening up to them the opportunity to try the newly launched Enfagrow Essential with a targeted promotional campaign unlocking a value offering on a strategically chosen SKU for prolonged trial and product acceptance. With the purchase journey enabled by Grivy, the brand was able to attract new buyers identifiable with their first-party data, onboard them across online and offline channels to a a seamlessly bound path to purchase to mini-market chains nearest to them. With data collected on these buyers along with the purchase behavior insights extracted from journey attribution, the brand was set on a path to conquer category growth with relevant information on its identifiable core consumers.
3>.9x
Uplift in brand recall recorded among consumers who were enabled to give their first try to brand with Grivy-led promotional efforts
3>.5x
Uplift in Total Brand Equity compared to participants from the control group.
52>%
Consumers’ showcased willingness for data sharing owing to the perfect balance in value exchange struck with relevant promotions.
The story
Enfagrow: Your little one’s ladder to Grow !
Enfagrow, a premium baby nutrition brand from the house of Reckitt Benckiser, is a part of the Enfa family of brands. The brand is committed to serving toddlers with the much needed nutritious support for healthy growth with products packed with essential nutrients and with highest care to quality.
Reckitt Benckiser – Enfagrow
The goal
Powering recruitment efforts with the lasting impact of relevant consumer data
For the newly launched baby nutrition brand, Enfagrow Essential, it was crucial to reach category buyers in the right light and the right time to cut through the category clutter and more so, to kindle trust and initiate product adoption among mothers of young toddlers. In this endeavor, the brand was supported by Grivy with a targeted trade promotion effort to attracting consumers online and taking them on an attributable journey to purchase offline at mini-market chains nearest to them. With first-party data collected and purchase insights extracted with pertinent questions and journey tracking integrated, the brand was presented with the opportunity top relevant future growth support.
The solution
Nurturing consumer’s potential to be buy with to the rightful nudge to try with both offline and online triggered journey to purchase at mini-market chains
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The result
3.9x uplift in brand recall accounting for brand growth with product adoption !
Enfagrow was enabled with the right strategy to maximize brand trials with Grivy enabled features of:
● Offline & Online triggered user journey unlocking the unique ability to reach consumers mobile-first as well as at points-of-purchase intriguing their interest with brand offering and taking them on journey to product purchase in partnership with Alfamart & Alfagift.
● Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
● Customer data acquisition of first-party consumer data validating campaign participants and enabling to identification of the sought-after target segment for future effort.
● The total brand equity study revealing consumers’ perception of brand and the impact of campaign on their booming affinity.

Thus, with this campaign the brand was able to drive impact of its promotional efforts in the right direction by targeting shoppers at the juncture of category adoption with nudge to try brand’s premium trustworthy product across online and offline channels incrementing reach and amplifying sales. Further with data support, the brand was able to well-equip itself with strategy to drive growth with relevant information on its core consumers.
Reckitt Benckiser – Enfagrow
PRODUCTS USED
Attributions
Captivate audience attention and enable smart redirects.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Footfall
Call-to-action with location intelligence to find nearby stores.
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Authentication
First-party consumer data collection and activation.
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Survey
Total Brand Equity Study to unleash consumer insights useful to brand.
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Advocacy
Share and referrals to drive earned media exposure.
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Having launched our brand in a category cluttered with big players, omnichannel reach for awareness and relevant value offering for brand adoption was crucial to kick-start on our path to success. This was seamlessly managed by Grivy with its omnichannel, tailor-made promotional campaign reaching consumers online & offline and taking them on an attributable journey to product redemption across ecommerce and mini-market chains. The data acquisition support by Grivy proved pour tool to remain relevant with future efforts, a characteristic monumental to succeed in a volatile category like baby nutrition.
Berlian Dewirani
Marketing Manager, Reckitt Benckiser, Indonesia

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