Indofood Sambal

Indofood Sambal

Curate new opportunities to drive category growth with accelerated trials among new consumers with online to offline promotional campaign

Case study
With a promotional campaign made highly relevant with the right value offering reaching relevant consumer segment with intriguing communication enabled the brand to motivate consumers for product trial at scale and accelerated pace for three variants, Sambal Indofood Ekstra Pedas, Sambal Indofood Pedas Dahsyat, and Sambal Indofood Pedas. In addition, the online to offline purchase journey binding consumers on a quick path to nearest stores was integrated with ability to record first-party behavioral data across touchpoints revealing in-depth insights into consumers’ purchase behaviour. The brand was empowered with enriched consumer profiles to nurture through trialist to loyalist with meaningful strategy for new net growth.
98>%
Consumers showcased readiness for data sharing achieved by striking the perfect balance in value exchange with relevant promotions.
102>%
Transaction target achieved with data driven digital sampling targeting the right audience with right offer.
43>%
Product conversion recorded among new consumers enabled by connecting point-of-interest seamlessly to point-of-sales with Grivy user journey.
The story
The traditional taste of spice !
Sambal Indofood, a food seasoning brand by Indofood, is known for its range of flavorful chili sauce. The brand symbolizes authenticity in taste with fresh chilies and selected seasonings as ingredients to their one of a kind sauce range. The brand hosts six variants well-suited to match different sensational cravings, and has proved a traditional staple to Indonesian kitchen with its unique blend of originality and convenience.
Indofood Sambal
The goal
Initiate momentum for new net growth within category with increased brand trials
Sambal Indofood collaborated with Grivy with a simple goal to accelerate growth in the high consumption ready-to-cook category by harnessing full-funnel support in the crucial first step of onboarding new consumers for product trial. In partnership with InMobi, the upper funnel media partner, Grivy successfully fostered the journey from interest to purchase intent with its promotional campaign reaching the brand’s target audience in a mobile-first environment and taking them on a seamless journey to in-store purchase. To secure their long-term strategic mission of consistently increasing their market share, the brand looked forward to derive meaningful data insights on brand perception and purchase motivation of their newly recruited buyers.
The solution
Materialize crucial moments of consumers’ interest to drive intent for product trial with binding path to purchase
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The result
43% consumers tasted the thrill of spice with Indofood Sambal !
Sambal Indofood was enabled to drive new net growth leveraging Grivy integrations of:
● Online-to-offline promotional campaign in collaboration with InMobi, engaging consumers on a journey from product awareness to product experience through purchase enabled at partner mini market channel, Indomaret and their online delivery site, KlikIndomaret.
● Tracking capabilities integrated at each step of the Grivy user journey enabling to assess consumer interactions to optimize the campaign in real-time and drive maximized purchase intent.
● Customer data acquisition of first-party consumer data validating campaign participants and enabling to identification of the sought-after target segment for future efforts.
● The total brand equity study revealing consumers’ perception of brand and the impact of campaign on their booming affinity.

Thus with this campaign the brand was well-equipped to explore new growth opportunity in ways more than one. The hyper-targeted campaign drove excitement to escalate consumers’ exposure with product trials. Simultaneously, to maintain their growth momentum the brand was supported with clarity on the new buyer profiles with insights on their purchase behaviour, existing brand perception and identifiable first-party consumer data useful to retarget them with relevant efforts in future.
Indofood Sambal
PRODUCTS USED
Attributions
Captivate audience attention and enable smart redirects.
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Coupons
Digital-first coupons to redeem products in the offline store.
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Footfall
Call-to-action with location intelligence to find nearby stores.
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Authentication
First-party consumer data collection and activation.
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Advocacy
Share and referrals to drive earned media exposure.
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We understand that relevance is the key competitive advantage to acquire sought after share-of-mind among consumers in a congested category. Grivy enabled online-to offline campaign with real-time data inputs on campaign performance helped maintain the relevance in reaching right consumers at the right moment of desire to stir intent with the right message was pivotal to initiate new net growth. To continue on our growth spectrum, the behavioural data points we were able to gather on our identifiable set of new buyers proved the much needed integration to future strategies.
Alvernia Nareswari
Senior Brand Manager, Indofood, Sambal

More ways to engage with consumers

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Shopping Lists

Influence buying behavior with planned purchases.

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Coupons

Activate consumers through online and offline stores.

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Cashback

Drive long term loyalty with instant cashback rewards.

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Receipts

Understand what's in the consumer common basket.

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Authentication

Acquire consented first party consumer data at scale.

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Footfall

Drive store traffic and measure conversions.

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Scanning

Unlock digital experiences through the packaging.

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Loyalty

Drive community loyalty with key retail customers.

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Landings

Lightening fast loading landing pages.

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Sweepstakes

Digital engagement programs.

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Surveys

Gather first-party consumption insights.

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Advocay

Digital word of mouth.

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Missions

Digital shopper missions.

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Rewards

Digital rewards in exchange for data.

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